 After
sales Methodology:
The Data Migrations Ltd methodology maps possible solutions against
customer requirement based on an engagement model (more) and suitable
technologies As an independent consultancy Data Migrations Ltd maintain
expertise in, and awareness of, a range of proven, industry-leading
technologies. By profiling technologies against a defined customer
requirement, then selecting the most appropriate technologies,
and applying best practice design, deployment and support techniques,
we are able to design and deliver end to end solutions which meet
customers immediate and strategic business requirements.
By their nature, IT methodologies need to be flexible. The Data Migrations Ltd methodology allows engagement components to be selected, tailored
and deployed appropriately, to meet the differing requirements
and budgets of our customers.
Data Migrations Ltd provide comprehensive support for all Server Based
Computing software components. We have a team of MCSE's
(Microsoft Certified Systems Engineers) to support Microsoft NT4
Terminal Server, data migration,windows exchange and data conversion/Advanced Server & Microsoft
Exchange.
In every organisation there lies a variance in IT skills. Your
company may have invested time & money training staff to support
the systems that you have or there may be no IT skills to call
upon. For each situation a different kind of support is needed.
At Data Migrations Ltd we can tailor a solution that fits your needs.
Our most popular types of support are detailed below
We
can be oncall when you need us
Data Migrations Ltd have invested hugely in the development of a web
based support system. We have experts in different fields.
With our web based support offers a direct link to one of our
Oracle Databases Certified Administrators providing near instant email confirmation
that the call has been logged with Data Migrations Ltd support and
a relevant log number attached. Customers are able to view the
progress of their call through a personalised SSL 128 bit encrypted
area providing information such as; which consultant the call
has been assigned to, whether the call has been escalated to
Oracle Databases
or Microsoft, how long the call has been open, a resolution to
the call with historical knowledge base.
Our Web based support contract allows you unlimited web based
access to our consultants. Typically customers who purchase this
kind of support have a person or team that are responsible for
the day-to-day administration of their IT infrastructure. They
are conversant with most basic admin duties such as printer/drive
mapping and only need to call when an issue arises to which they
have no knowledge. On-site support is available and charged on
an hourly basis.
We maintain expertise in, and awareness of, a range of proven,
industry-leading technologies from Novell, Oracle Databases and Microsoft.
The level of expertise is such that both product and benefit delivery
together with knowledge transfer in all areas is possible.
Continuing Professional Development is fundamental to the service
we deliver to clients. Enterprise-class engineering and education
accreditations by Oracle Databases, Novell, Microsoft and CompTIA, are maintained
as a demonstration of our commitment to, and knowledge of, the
relevant technologies.
Our
Staff and your Experts
Geogy Varughese - Senior
Oracle Databases Analyst and Consultant
Sonia Varghese- Senior Microsoft and
Exchange
Consultant
Lee Franklin- In house software Trainer
John Varghese- Senior Sales Manager
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AFTER SALES
